❓ FAQ
Frequently Asked Questions
What type of products do you sell?
Love Wag & Play offers thoughtfully curated dog walking and lifestyle accessories. Our collection includes hydration bottles, treat holders, walking bags, travel bowls, and everyday essentials designed with a clean, neutral aesthetic.
Where do you ship?
We currently ship within the United States and select international locations. Shipping availability and rates are calculated at checkout.
How long does order processing take?
Orders are typically processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with tracking details.
How long does shipping take?
Delivery times vary based on location:
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U.S. orders: 5–12 business days
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International orders: 10–25 business days
Please note that shipping times may vary due to carrier delays or customs processing.
Can I track my order?
Yes. Once your order ships, you’ll receive tracking information via email.
Can I change or cancel my order?
If your order has not yet shipped, we’ll do our best to make changes or cancel it. Please contact us as soon as possible. Once an order has shipped, changes cannot be made.
How do I contact customer support?
You can reach us anytime through our Contact page or by emailing the support address listed in the footer. We aim to respond within 24–48 business hours.